SUPPORT WHEN YOU NEED IT

Exceptional customer service is an essential aspect of a job well done. At Pieper Automation we will always strive to provide you with an exceptional experience. No matter what your industry might be, Pieper Automation maintains a blend of dedicated services personnel and expert engineering and technician staff available to respond to your needs. You come to us for expert solutions and in turn, our team of automation engineers strive to deliver the solutions and services that will keep your business running smoothly.

Keeping your equipment running is critical to your success. Manufacturing environments can be tough on equipment, and we know that issues may arise that require expert attention from service personnel. Pieper Automation not only has the personnel with broad skills and experiences in automation control technologies of but also have trained/certified journeyman and master electricians to assist you whether you have an issue with a sensor not reading correctly, program changes, or require running and terminating new electrical devices, we will be there to assist you. Our team is dedicated to providing excellent customer service and training at every step of the way.

Pieper Automation’s field technicians are ready to support the implementation, start-up and commissioning of your processes and machinery and follow well documented commissioning procedures as well as industry best practices and standards in compliance with safety regulations. Our services team train plant personnel in control system operation and maintenance procedures. Our responsibility is to provide a safe, robust, reliable and maintainable system for our customers

Whether your requirements are for a field technician for a few hours or would like to arrange routine service on a weekly, monthly, or annual basis, Pieper Automation can accommodate your needs. We also offer more long term support options: standard business day or 24/7, maintenance support contracts and embedded engineers.

From start-ups to quick fixes to major disruptions, when you need support and service, Pieper Automation is there!

FIELD SERVICES YOU CAN TRUST

We realize you have many options and choices for maintenance, service/support and installation, from the local independent to the giant product supplier and engineering firms. Alternatively, you can choose an automation integration company such as Pieper Automation that has the right people available when you need them. We are your one-stop company with a skilled service team that can satisfy all your control automation needs and keep your plant/machine running smoothly. Our team has the skills you need and the experiences you expect, including electrical, mechanical, pneumatic, hydraulic and assorted software systems.

Our Field Service team members have built systems from scratch, worked in a wide variety of industries, and know how to bring that experience together for your benefit.

Safety is our moral obligation and number one priority. It’s our responsibility to elevate that, not just within our company, but within our homes and community as well. At Pieper Automation, one incident is one too many. We do everything in our power to ensure our employees return home to their families in the same, if not better, condition than which they came. Our team are required to be OSHA 30-20 certified as well as take continuing education in safety and safety standards. Our investment and emphasis on safety demonstrate the value we have for our people. We invest tens of thousands of hours into safety education and training to ensure our employees are equipped with the skills they need to work safely.

FIELD COMMISSIONING

When you work with Pieper Automation, we make sure that you have the support you need to ensure successful implementation of our solutions. When we install one of our systems, we will be on site to work with your engineers to train them on installation and maintenance, and we will stay on site as needed to make sure that the system runs smoothly.

Pieper Automation provides hands-on commissioning, onsite support during the startup process of your integrated system, for all projects. Our experienced engineers will come onsite during the commissioning process and perform a number of steps and checks to ensure your startup up is safe, reliable and stable for your production environment. Our goal is to test, calibrate, startup, and ensure production meets your specifications.

We start with an I/O checkout process to ensure all wiring is correct, field device inputs and outputs are working properly, and devices are giving the correct signals. Our service team will perform a visual, mechanical, and electrical inspection to ensure a trouble free startup. This process helps reduce the unexpected that often plague smooth startups and impede the commissioning process. After a complete and thorough inspection is done the system is then powered up to confirm that it meets all specifications based on customer/production requirements and industry standards. Once commissioning activities are completed, a dry run will be performed to ensure the main line is running and calibrated properly as well as we will record drawings, complete operation and maintenance manuals, ensure client access, and perform user training and demonstrations.

TRAINING

Our job is not done until operators understand how their new system works and are comfortable controlling it. Our service team offers on-site training customized to the operator’s level of expertise. We offer personalized hands-on, on-site training for your control upgrade or new system as well as offer additional training for your operators, electricians, and maintenance technicians. Training topics include standard operation procedures, troubleshooting, and other application specific needs. We also offer remote troubleshooting and will send technicians onsite as needed. We have a highly qualified service team dedicated to customer support, and they pride themselves on quickly and efficiently resolving any problems that may arise. Our goal is to help our customers maximize the benefits of their investment.